WhatsApp Message Templates
Setup your template messages to follow up your customers
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Setup your template messages to follow up your customers
Last updated
Was this helpful?
Firstly go to Side Menu > Settings > WA Message Templates.
Before you can use the template you need to activate by click on the top right button.
After that, you can make a change to your template.
Fist you need to go to your orders. Visit from here https://orderla.my/admin/orders.
Next pick one view order details.
At the order details, on the right side see the Customer Details.
Click WhatsApp button, and it will show the pop-up to Send WhatsApp with Template options.
Firstly add your message at delivery update message at order detail, and click 'Update Message'.
After that, you may want to send a message to your customer with pre-setup template.
By clicking at WhatsApp button, you now have option to send with template: 'Order Update'.
It's essentially send a message to your customer with predefined text and with the link to your customer order link.