> For the complete documentation index, see [llms.txt](https://guides.orderla.my/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.orderla.my/orderla-plus/whatsapp-message-templates.md).

# WhatsApp Message Templates

Setup your template messages to follow up your customers

## Setup Templates

Firstly go to Side Menu > Settings > WA Message Templates.

Before you can use the template you need to activate by click on the top right button.

![https://orderla.my/admin/wa\_message\_templates](https://1553906970-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MBZClG7agt1laCsv-CF%2F-MbFh4BcosQYZH0IFO_R%2F-MbFtiQgqU9KJVuxdXz1%2Fimage.png?alt=media\&token=8c2f1aa0-00f4-44dc-9c24-f762eced2a9b)

After that, you can make a change to your template.

## Use the Messanging Templates at Order Detail

Fist you need to go to your orders. Visit from here <https://orderla.my/admin/orders>.

Next pick one view order details.

At the order details, on the right side see the Customer Details.

Click WhatsApp button, and it will show the pop-up to Send WhatsApp with Template options.

![](https://1553906970-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MBZClG7agt1laCsv-CF%2F-MbFu0qV2toeIR5EMz1V%2F-MbFv2ZrzmgPtjz6kRd-%2FGroup%2010.jpg?alt=media\&token=8c275450-9535-4b54-b041-f4b4efb835be)

### Use Case: You want to update your customer after added Delivery Update Message

Firstly add your message at delivery update message at order detail, and click '**Update Message**'.

![](https://1553906970-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MBZClG7agt1laCsv-CF%2F-MbFv43RPH8KhRTVRpzJ%2F-MbFvHil2HQKKhvEMWz2%2Fimage.png?alt=media\&token=79e9288f-acf4-49b1-9873-645c26e3bf64)

After that, you may want to send a message to your customer with pre-setup template.&#x20;

By clicking at WhatsApp button, you now have option to send with template: 'Order Update'.&#x20;

It's essentially send a message to your customer with predefined text and with the link to your customer order link.

![](https://1553906970-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MBZClG7agt1laCsv-CF%2F-MbFvQqoJ4RwZ_nbK5Lw%2F-MbFvZmZZ_TsOP6ZFNj5%2FGroup%2011.png?alt=media\&token=a7469ae4-1032-47e3-8362-aa9472b64327)