WhatsApp Message Templates
Setup your template messages to follow up your customers
Firstly go to Side Menu > Settings > WA Message Templates.
Before you can use the template you need to activate by click on the top right button.
After that, you can make a change to your template.
Next pick one view order details.
At the order details, on the right side see the Customer Details.
Click WhatsApp button, and it will show the pop-up to Send WhatsApp with Template options.
Firstly add your message at delivery update message at order detail, and click 'Update Message'.
After that, you may want to send a message to your customer with pre-setup template.
By clicking at WhatsApp button, you now have option to send with template: 'Order Update'.
It's essentially send a message to your customer with predefined text and with the link to your customer order link.