> For the complete documentation index, see [llms.txt](https://guides.orderla.my/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guides.orderla.my/orderla-plus/whatsapp-message-templates.md).

# WhatsApp Message Templates

## Setup Templates

Firstly go to Side Menu > Settings > WA Message Templates.

Before you can use the template you need to activate by click on the top right button.

![https://orderla.my/admin/wa\_message\_templates](/files/-MbFtiQgqU9KJVuxdXz1)

After that, you can make a change to your template.

## Use the Messanging Templates at Order Detail

Fist you need to go to your orders. Visit from here <https://orderla.my/admin/orders>.

Next pick one view order details.

At the order details, on the right side see the Customer Details.

Click WhatsApp button, and it will show the pop-up to Send WhatsApp with Template options.

![](/files/-MbFv2ZrzmgPtjz6kRd-)

### Use Case: You want to update your customer after added Delivery Update Message

Firstly add your message at delivery update message at order detail, and click '**Update Message**'.

![](/files/-MbFvHil2HQKKhvEMWz2)

After that, you may want to send a message to your customer with pre-setup template.&#x20;

By clicking at WhatsApp button, you now have option to send with template: 'Order Update'.&#x20;

It's essentially send a message to your customer with predefined text and with the link to your customer order link.

![](/files/-MbFvZmZZ_TsOP6ZFNj5)